The LICQual UK Level 6 Diploma in Aviation Customer Service Excellence is an advanced, UK-accredited qualification designed for professionals who want to take their aviation career to the next level. This internationally recognized aviation customer service diploma focuses on leadership, strategy, and service excellence, preparing learners for senior roles in airlines, airports, and aviation service organizations.
Customer service in aviation is more than just assisting passengers—it is about creating memorable experiences, ensuring safety, and maintaining efficiency in a fast-paced global industry. This Level 6 Diploma in Aviation Customer Service Excellence UK equips learners with advanced knowledge in customer care, service quality management, passenger experience design, and aviation compliance. It also emphasizes leadership skills, enabling graduates to manage teams, implement service strategies, and drive organizational success.
The program covers a wide range of topics, including aviation hospitality leadership, customer service excellence frameworks, conflict resolution at a managerial level, and international aviation standards. Learners gain the ability to analyze customer service challenges, develop innovative solutions, and apply best practices that meet the expectations of both passengers and aviation authorities. With its UK accreditation and global recognition, this qualification is highly valued by employers worldwide.
Designed for those who have already completed a Level 3 or equivalent qualification, the diploma is ideal for professionals seeking career progression into supervisory or management roles. The career-focused curriculum ensures that learners can apply their skills directly in real-world aviation environments, making them highly competitive in roles such as customer service manager, passenger experience lead, or aviation operations supervisor.
If you are looking for a UK-accredited aviation customer service excellence qualification that combines advanced training with international recognition, the LICQual UK Level 6 Diploma in Aviation Customer Service Excellence is the right choice.
Course Overview
Qualification Title
LICQual UK Level 6 Diploma in Aviation Customer Service Excellence
Total Units
6
Total Credits
120
GLH
480
Qualification #
LICQ2201274
Qualification Specification
To enroll in the LICQual UK Level 6 Diploma in Aviation Customer Service Excellence, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2201274-1 |
Strategic Airport and Cargo Operations Management |
20 |
80 |
|
LICQ2201274-2 |
Advanced Aviation Customer Experience and Service Innovation |
20 |
80 |
|
LICQ2201274-3 |
Global Aviation Safety, Security, and Risk Management |
20 |
80 |
|
LICQ2201274-4 |
Aviation Leadership, Human Factors, and Organizational Behavior |
20 |
80 |
|
LICQ2201274-5 |
International Aviation Law, Quality Assurance, and Compliance |
20 |
80 |
|
LICQ2201274-6 |
Applied Research Project in Aviation Customer Service Excellence |
20 |
80 |
By the end of this course, learners will be able to:
Strategic Airport and Cargo Operations Management
Learners will be able to:
- Analyze the strategic role of airport and cargo operations in global aviation.
- Evaluate operational efficiency using international aviation benchmarks.
- Apply advanced logistics and supply chain principles to cargo management.
- Assess the impact of technology and automation on airport operations.
- Develop strategies to optimize passenger and cargo flow for efficiency.
- Demonstrate compliance with IATA and ICAO standards in airport operations.
Advanced Aviation Customer Experience and Service Innovation
Learners will be able to:
- Design customer service strategies that enhance passenger satisfaction.
- Evaluate the role of innovation and digital transformation in aviation services.
- Apply advanced service excellence models to airline and airport operations.
- Analyze customer feedback to drive continuous improvement in service delivery.
- Demonstrate cultural awareness and adaptability in global aviation contexts.
- Develop innovative solutions to improve customer experience in aviation.
Global Aviation Safety, Security, and Risk Management
Learners will be able to:
- Interpret international aviation safety and security regulations (ICAO, EASA, CAA).
- Apply risk management frameworks to aviation operations and customer service.
- Evaluate crisis management strategies in aviation safety and security.
- Demonstrate knowledge of human factors in aviation safety performance.
- Develop safety and security policies aligned with international standards.
- Assess the effectiveness of aviation safety audits and compliance systems.
Aviation Leadership, Human Factors, and Organizational Behavior
Learners will be able to:
- Apply leadership theories to aviation management and customer service teams.
- Evaluate the impact of human factors on aviation safety and service quality.
- Demonstrate effective decision-making in complex aviation environments.
- Develop strategies to motivate and manage multicultural aviation teams.
- Analyze organizational behavior and its influence on aviation performance.
- Promote ethical leadership and accountability in aviation organizations.
International Aviation Law, Quality Assurance, and Compliance
Learners will be able to:
- Interpret international aviation law and its application to customer service.
- Apply quality assurance frameworks to aviation operations and service delivery.
- Evaluate compliance requirements for safety, documentation, and certification.
- Demonstrate knowledge of auditing processes in aviation organizations.
- Develop strategies to ensure continuous improvement in aviation compliance.
- Assess the role of international bodies (ICAO, IATA, EASA) in aviation law.
Applied Research Project in Aviation Customer Service Excellence
Learners will be able to:
- Design and conduct an applied research project in aviation customer service.
- Collect, analyze, and interpret aviation-related data using research methods.
- Apply critical thinking to solve real-world aviation service challenges.
- Present research findings in a professional and academically rigorous format.
- Evaluate the impact of research outcomes on aviation service excellence.
- Demonstrate independent learning, project management, and academic integrity.
The LICQual UK Level 6 Diploma in Aviation Customer Service Excellence is designed for professionals and learners who want to advance into senior roles in the aviation and airline industry. This UK-accredited qualification is ideal for those aiming to combine advanced customer service expertise with leadership, compliance, and innovation. Whether you are an experienced aviation professional, an international student, or a career changer, this diploma provides the skills, recognition, and global opportunities needed to succeed in aviation management and customer service excellence.
1. Experienced Aviation and Airline Professionals
- Professionals already working in airlines, airports, or aviation services.
- Staff aiming to progress into supervisory or management-level roles.
- Individuals seeking advanced knowledge of aviation customer service excellence.
- Learners preparing for leadership positions in global aviation organizations.
- Aviation professionals looking for a UK-accredited, internationally recognized qualification.
2. Airport and Cargo Operations Specialists
- Staff working in airport ground handling, cargo, or logistics operations.
- Learners aiming to enhance their skills in strategic airport and cargo management.
- Professionals seeking to align with IATA and ICAO international standards.
- Candidates preparing for senior roles in cargo operations and compliance.
- Aviation workers looking to combine technical expertise with customer service leadership.
3. International Students Seeking UK Accreditation
- Learners from overseas who want a globally recognized UK Level 6 Diploma.
- Students aiming to meet international aviation education and compliance standards.
- Candidates planning to pursue further aviation studies in the UK or abroad.
- Learners seeking qualifications aligned with ICAO, IATA, and CAA frameworks.
- International students targeting global career opportunities in aviation management.
4. Aviation Managers and Supervisors in Training
- Professionals preparing for leadership and compliance-focused roles.
- Learners aiming to combine customer service excellence with management skills.
- Individuals interested in aviation legislation, safety, and quality assurance.
- Candidates seeking to oversee teams and ensure regulatory compliance.
- Future supervisors aiming to meet international aviation management standards.
5. Customer Service Professionals Transitioning to Aviation
- Individuals with hospitality, tourism, or service backgrounds entering aviation.
- Professionals seeking to transfer customer service skills to airlines or airports.
- Learners aiming to specialize in aviation-specific service excellence.
- Candidates looking for career growth in a regulated, global industry.
- Service professionals seeking international recognition for their skills.
6. Career Changers and Adult Learners
- Adults considering a career shift into aviation and airline services.
- Learners seeking flexible, career-focused qualifications.
- Individuals motivated to gain both technical and customer service expertise.
- Professionals from other industries aiming to re-skill for aviation.
- Candidates looking for a structured pathway into the aviation sector.
7. Aspiring Aviation Leaders and Innovators
- Learners interested in shaping the future of aviation customer service.
- Candidates aiming to contribute to innovation in passenger experience.
- Individuals preparing for postgraduate or higher-level aviation studies.
- Students who want to develop strong leadership and research skills.
- Learners seeking to influence global standards in aviation service excellence.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.