LICQual UK Level 3 Diploma in Airport Management

If you’re looking to build a career in aviation, the LICQual UK Level 3 Diploma in Airport Management is a smart place to start. This internationally accredited qualification is designed for anyone who wants to step into the world of airport operations, whether you’re just starting out or looking to upskill.

The course covers a wide range of essential topics including airport terminal operations, ground handling, aviation safety, customer service, and logistics. You’ll learn how airports run behind the scenes, how to manage passenger flow, and how to ensure smooth day-to-day operations. It’s a practical, career-focused program that prepares you for real-world challenges.

This UK-certified airport management course is ideal for those aiming to become airport managers, supervisors, or operations coordinators. It’s also a great fit for international students seeking a globally recognized aviation diploma. With flexible online study options, you can enroll from anywhere and learn at your own pace.

The curriculum is aligned with industry standards and includes modules on airport security, aviation customer service, and airport logistics. Whether you’re pursuing airport management jobs with a diploma or planning to work in airport operations, this qualification gives you the edge.

What sets this diploma apart is its accessibility and relevance. It’s affordable, flexible, and tailored for learners who want to gain practical skills without compromising on quality. You’ll be joining a network of aviation professionals and opening doors to exciting career opportunities in the UK and beyond.

Ready to take the next step? The LICQual Level 3 Diploma in Airport Management offers a clear path to a rewarding career in aviation. It’s not just a course—it’s your launchpad into the global airport management industry.

Course Overview

Qualification Title

LICQual UK Level 3 Diploma in Airport Management

Total Units

6

Total Credits

60

GLH

240

Qualification #

LICQ2201241

Qualification Specification

Download Qualification Specification

To enroll in the LICQual UK Level 3 Diploma in Airport Management, applicants must meet the following criteria:

  • Age Requirement: Applicants must be at least 18 years old.
  • Educational Requirements: Applicants should have completed secondary education or equivalent qualifications (such as O-Levels, GCSEs, or Matriculation). Learners with prior studies in business, travel, tourism, or aviation-related subjects will find the program especially beneficial, though it is not mandatory.
  • Experience: No prior professional experience in aviation or airport management is required, making this diploma suitable for beginners.However, applicants with work experience in customer service, travel, tourism, or aviation operations may gain additional advantages, as the course builds on practical industry scenarios.
  • English Language Proficiency: Applicants must have a good command of the English language. Non-native English speakers should demonstrate English proficiency equivalent to IELTS 5.0 or CEFR Level B1 to ensure effective participation and comprehension.

Qualification#

Unit Title

Credits

GLH

LICQ2201241-1

Introduction to the Aviation Industry

10

40

LICQ2201241-2

Airport Operations & Ground Handling

10

40

LICQ2201241-3

Aviation Safety, Security & Emergency Procedures

10

40

LICQ2201241-4

Customer Service in Aviation

10

40

LICQ2201241-5

Airline & Airport Business Fundamentals

10

40

LICQ2201241-6

Communication & Professional Skills for Aviation

10

40

By the end of this course, learners will be able to:

Unit 1: Introduction to the Aviation Industry

By the end of this unit, learners will be able to:

  1. Explain the structure of the global aviation industry, including ICAO, IATA, and national regulatory bodies.
  2. Identify the roles and functions of airports, airlines, and air navigation services in international air transport.
  3. Analyze the economic and social impact of aviation on global trade, tourism, and connectivity.
  4. Demonstrate understanding of aviation terminology, codes, and industry standards used worldwide.
  5. Evaluate the evolution of aviation history and technology and its influence on modern airport management.
  6. Apply knowledge of current trends and challenges in aviation such as sustainability, digitalization, and globalization.

Unit 2: Airport Operations & Ground Handling

By the end of this unit, learners will be able to:

  1. Describe the end-to-end passenger journey through an airport, from check-in to boarding.
  2. Demonstrate knowledge of ground handling operations, including baggage, ramp, fueling, and catering services.
  3. Apply international safety and service standards (IATA AHM, ICAO Annexes) to airport operations.
  4. Evaluate the importance of turnaround efficiency and its impact on airline punctuality and profitability.
  5. Identify the technology systems (DCS, baggage handling, A-CDM) that support airport operations.
  6. Assess the role of coordination between airlines, airports, and ground service providers in ensuring seamless operations.

Unit 3: Aviation Safety, Security & Emergency Procedures

By the end of this unit, learners will be able to:

  1. Explain the principles of aviation safety management systems (SMS) and ICAO Annex 19 requirements.
  2. Apply knowledge of aviation security protocols (Annex 17, TSA, EU standards) to airport environments.
  3. Demonstrate understanding of emergency response procedures, including fire, medical, and evacuation drills.
  4. Evaluate the role of risk assessment and hazard identification in preventing aviation incidents.
  5. Analyze case studies of aviation accidents and security breaches to identify lessons learned.
  6. Develop awareness of cybersecurity and emerging threats in modern airport operations.

Unit 4: Customer Service in Aviation

By the end of this unit, learners will be able to:

  1. Demonstrate understanding of customer service excellence in the aviation and airport context.
  2. Apply cross-cultural communication skills to enhance passenger satisfaction in a global environment.
  3. Evaluate the impact of service quality on airline and airport competitiveness.
  4. Identify strategies for handling complaints, disruptions, and special assistance passengers.
  5. Use customer feedback and service metrics (NPS, CSAT) to improve aviation service delivery.
  6. Apply digital tools and self-service technologies to enhance the passenger experience.

Unit 5: Airline & Airport Business Fundamentals

By the end of this unit, learners will be able to:

  1. Explain the business models of airlines and airports, including low-cost versus full-service carriers.
  2. Analyze airport revenue streams, including aeronautical and non-aeronautical income.
  3. Demonstrate understanding of airline–airport partnerships and slot allocation systems.
  4. Evaluate the impact of global economic trends on aviation demand and airport profitability.
  5. Apply knowledge of aviation marketing and route development strategies.
  6. Assess the role of sustainability and corporate responsibility in aviation business models.

Unit 6: Communication & Professional Skills for Aviation

By the end of this unit, learners will be able to:

  1. Demonstrate proficiency in aviation English and industry-standard communication protocols.
  2. Apply effective teamwork and leadership skills in multicultural aviation environments.
  3. Use digital communication tools and reporting systems relevant to airport and airline operations.
  4. Evaluate the importance of professional ethics, integrity, and compliance in aviation careers.
  5. Develop presentation, negotiation, and conflict resolution skills for aviation workplace scenarios.
  6. Apply time management and organizational skills to meet operational and customer service demands.

The LICQual UK Level 3 Diploma in Airport Management is designed for individuals who aspire to build a successful career in the aviation and airport industry. This internationally recognized qualification is ideal for fresh graduates, career changers, working professionals, and international students who want to gain specialized knowledge in airport operations, aviation safety, and customer service. Whether you are starting your journey in aviation or aiming to advance into management roles, this diploma provides the skills, recognition, and global opportunities needed to excel in the fast-growing aviation sector.

1. Fresh Graduates and School Leavers

  • Ideal for students who have completed secondary education and want to enter the aviation industry.
  • Provides a strong foundation in airport operations and management.
  • Offers a career-focused pathway into one of the fastest-growing global industries.
  • No prior aviation experience required, making it accessible to beginners.
  • Equips learners with internationally recognized skills and knowledge.
  • Helps young learners stand out in competitive aviation job markets.

2. Aviation Enthusiasts and Career Changers

  • Perfect for individuals passionate about aviation and airport operations.
  • Suitable for those looking to switch careers into the aviation and travel industry.
  • Provides practical knowledge of airport management and aviation safety.
  • Offers a globally recognized UK qualification to boost employability.
  • Helps learners transition smoothly into aviation-related roles.
  • Builds confidence to pursue jobs in airports, airlines, and aviation services.

3. Working Professionals in Travel, Tourism, and Hospitality

  • Designed for professionals already working in customer service, travel, or tourism.
  • Enhances career prospects by adding specialized airport management skills.
  • Provides knowledge of passenger handling, airport safety, and customer experience.
  • Offers opportunities for promotion into supervisory or management roles.
  • Strengthens leadership and communication skills for aviation environments.
  • Recognized internationally, making it valuable for global career growth.

4. International Students and Global Learners

  • Accessible to learners worldwide through online study options.
  • Provides a UK-accredited qualification recognized across multiple countries.
  • Suitable for students seeking international career opportunities in aviation.
  • Helps learners meet global industry standards in airport management.
  • Offers flexibility for those balancing education with work or personal commitments.
  • Opens doors to higher-level qualifications in aviation and transport management.

5. Aspiring Airport Managers and Supervisors

  • Tailored for individuals aiming for leadership roles in airport operations.
  • Provides training in airside and landside operations management.
  • Equips learners with skills in aviation law, compliance, and safety.
  • Builds expertise in customer service and passenger experience management.
  • Strengthens strategic thinking and business management skills.
  • Prepares learners for roles such as Airport Duty Manager, Ground Handling Supervisor, or Aviation Safety Officer.

6. Professionals Seeking Career Advancement in Aviation

  • Suitable for those already working in aviation who want to progress further.
  • Provides advanced knowledge of airport business strategy and leadership.
  • Enhances qualifications for promotions and higher responsibilities.
  • Offers insights into global aviation trends and business models.
  • Strengthens decision-making and problem-solving skills in complex airport environments.
  • Positions learners for long-term career success in the aviation industry.

Assessment and Verification

All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.

To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.

Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.