The LICQual Level 2 Award in IT Technician is an ideal qualification for those looking to build a solid career in the IT support and technical services sector. This course provides a deeper understanding of IT systems, networking, and troubleshooting, equipping you with the practical skills and knowledge to take on a variety of IT technician roles.
Whether you are looking to upskill in your current IT position or transitioning into the field, this course offers a comprehensive introduction to more advanced IT support concepts. With hands-on training, you’ll be prepared to handle technical issues and support a wide range of IT systems confidently and efficiently.
The LICQual Level 2 Award in IT Technician is designed to help individuals expand their foundational knowledge gained in introductory IT courses. This course covers essential areas including system installation, network configuration, hardware diagnostics, operating system management, and IT security fundamentals. Over the span of 2 days, you will explore how to configure and maintain IT systems, provide technical support, and manage common issues effectively.
Upon completion, you will possess the skills to support and manage a variety of IT environments, making you a valuable asset to businesses in need of reliable technical support. Whether you are aiming to work as an IT technician, helpdesk support, or in a more advanced IT role, this qualification will provide you with the practical experience needed to excel.
The LICQual Level 2 Award in IT Technician offers an excellent opportunity for individuals seeking to advance their careers in IT support, with the skills and credentials necessary for success in the rapidly growing IT industry.
Course Overview
Qualification Title
LICQual Level 2 Award in IT Technician
Total Units
6
Total Credits
6
GLH
12
Qualification #
LICQ2200336
Qualification Specification
To enrol in the LICQual Level 2 Award in IT Technician, candidates must meet the following entry requirements:
- Educational Requirements: Applicants should have a basic understanding of IT systems. A Level 1 qualification in IT or equivalent basic knowledge in computer systems, hardware, or software is recommended, but not mandatory.
- Experience: No formal work experience in IT is required, although prior experience or interest in technology or computer systems will be beneficial for success in the course.
- English Language Proficiency: Candidates should have a basic level of English proficiency to understand course materials and instructions. Non-native speakers may need to demonstrate their ability to communicate in English, either through prior qualifications or a language proficiency test.
- Age Requirement: Candidates must be at least 18 years of age at the time of enrolment.
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200336-1 |
Intermediate IT Support |
1 |
2 |
|
LICQ2200336-2 |
Hardware Repair and Troubleshooting |
1 |
2 |
|
LICQ2200336-3 |
Networking Setup and Configuration |
1 |
2 |
|
LICQ2200336-4 |
Operating Systems Management |
1 |
2 |
|
LICQ2200336-5 |
Introduction to Cloud Computing |
1 |
2 |
|
LICQ2200336-6 |
Data Backup and Recovery |
1 |
2 |
By the end of this course, learners will be able to:
Intermediate IT Support
- Gain the ability to diagnose and resolve more complex IT support issues.
- Develop skills to manage IT helpdesk systems and provide effective technical assistance to users.
Hardware Repair and Troubleshooting
- Learn to diagnose, troubleshoot, and repair common hardware failures and issues.
- Acquire the skills to replace and upgrade components such as memory, hard drives, and peripheral devices.
Networking Setup and Configuration
- Understand how to configure and troubleshoot local area networks (LANs) and wide area networks (WANs).
- Learn to set up network devices, including routers, switches, and firewalls, and configure IP addressing and wireless networks.
Operating Systems Management
- Gain proficiency in managing, configuring, and troubleshooting various operating systems such as Windows, Linux, and macOS.
- Develop the ability to install, update, and maintain operating systems in both individual and networked environments.
Introduction to Cloud Computing
- Understand the fundamentals of cloud computing and its various service models (IaaS, PaaS, SaaS).
- Learn how to integrate cloud services into IT infrastructures and leverage cloud storage and virtual environments.
Data Backup and Recovery
- Develop knowledge of data backup techniques, including cloud-based and on-premise solutions.
- Learn how to implement disaster recovery plans, restore data, and ensure business continuity in case of system failure or data loss.
This diploma is ideal for:
- Individuals looking to enhance their IT support skills and pursue a career in technical support or IT helpdesk roles.
- Those with basic IT knowledge who want to advance their expertise in hardware troubleshooting, operating systems management, and networking.
- Professionals looking to expand their knowledge of cloud computing and data backup solutions.
- Individuals seeking a comprehensive understanding of IT support processes and best practices for troubleshooting and recovery.
- People aiming to transition into IT roles with a solid foundation in IT support and network configuration.
- Those who are eager to gain practical skills in operating systems, hardware repair, and cloud technologies to stay relevant in the ever-evolving IT industry.
- Anyone looking to obtain a recognized qualification that opens up career opportunities in IT technician, support specialist, and networking roles.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.