Guidance to Achieve Sustained Success
The LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor course provides learners with knowledge and skills to understand auditing processes and the guidance provided by ISO 9004:2018 for achieving sustained organisational success through effective quality management. The course focuses on quality management principles, long-term performance, continual improvement, and the assessment of organisational practices within the ISO 9004:2018 framework.
Learners explore key areas including strategic alignment, customer satisfaction, risk management, performance evaluation, quality management practices, and improvement opportunities. The course develops an understanding of how audits can be planned and conducted, how evidence can be assessed, and how findings can support the evaluation and improvement of organisational quality management practices.
Designed for learners seeking practical knowledge of ISO 9004:2018 Lead Auditor principles, the course combines structured learning with audit-focused activities and relevant quality management concepts. It helps learners understand how organisations can use quality management approaches to support sustained success and continual improvement. On completion, learners receive LICQual certification demonstrating their knowledge and understanding of ISO 9004:2018, quality management guidance, auditing processes, and sustained organisational success.
Course Overview
Qualification Title
LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor
Total Units
6
Total Credits
40
GLH
120
Qualification #
LICQ2200177
Qualification Specification
To enroll in the LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200177-1 |
Introduction to ISO 9004:2018 and Quality Management for Sustained Success |
8 |
24 |
|
LICQ2200177-2 |
The Auditing Process and Planning |
8 |
24 |
|
LICQ2200177-3 |
Conducting Audits of Quality Management Systems |
6 |
18 |
|
LICQ2200177-4 |
Identifying Non-Conformities, Root Cause Analysis, and Corrective Actions |
6 |
18 |
|
LICQ2200177-5 |
Reporting Audit Findings and Leading Audits |
6 |
18 |
|
LICQ2200177-6 |
Follow-Up Audits, Continuous Improvement, and Ensuring Long-Term Success |
6 |
18 |
By the end of this course, learners will be able to:
Introduction to ISO 9004:2018 and Quality Management for Sustained Success
- Understand the key principles and concepts of ISO 9004:2018 and its role in achieving long-term organizational success.
- Recognize the interrelationship between ISO 9004:2018 and other ISO standards like ISO 9001.
- Identify how quality management can contribute to sustainable practices and overall business performance.
The Auditing Process and Planning
- Demonstrate the ability to develop a comprehensive audit plan, defining scope, objectives, and criteria.
- Learn to prepare audit schedules, checklists, and allocate resources effectively.
- Gain the skills to initiate and manage audits from start to finish in alignment with ISO 9004:2018 guidelines.
Conducting Audits of Quality Management Systems
- Master techniques for conducting effective audits, including document reviews, interviews, and on-site inspections.
- Acquire the ability to gather reliable audit evidence to assess the alignment of QMS with ISO 9004:2018.
- Learn how to manage audit teams and maintain clear communication throughout the audit process.
Identifying Non-Conformities, Root Cause Analysis, and Corrective Actions
- Learn to identify non-conformities within a QMS and assess their significance.
- Develop the skills to conduct root cause analysis and identify appropriate corrective actions.
- Understand how to create improvement plans that address gaps and contribute to enhancing QMS performance.
Reporting Audit Findings and Leading Audits
- Gain the ability to write clear, concise, and actionable audit reports in line with ISO 9004:2018 standards.
- Learn how to effectively communicate audit findings, conclusions, and recommendations to relevant stakeholders.
- Acquire leadership skills to guide and manage audit teams while ensuring impartiality and effectiveness.
Follow-Up Audits, Continuous Improvement, and Ensuring Long-Term Success
- Understand the importance of follow-up audits to ensure corrective actions are implemented and are effective.
- Learn how to assess the effectiveness of continuous improvement initiatives within the organization.
- Recognize the role of audits in promoting sustainable performance and driving long-term success through QMS.
This diploma is ideal for:
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.