Non-Clinical Conflict Resolution Train the Trainer
Welcome to the LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer, designed to equip the learner with the skills to deliver effective conflict resolution training in non-clinical workplaces. This course enables the learner to understand the causes of workplace conflict, techniques for de-escalation, and strategies to foster positive working relationships.
The learner explores key areas such as dispute management, communication skills, mediation techniques, and practical approaches to resolving interpersonal tensions. Through structured instruction and real-world scenarios, the learner gains the confidence to train staff across offices, customer service teams, retail environments, and manufacturing settings, ensuring conflicts are managed constructively.
By completing this course, the learner is prepared to deliver engaging, impactful training sessions that improve workplace harmony, enhance productivity, and support employee well-being. The learner’s expertise contributes to creating a respectful, positive, and efficient work environment where conflicts are addressed effectively and collaboratively.
Course Overview
Qualification Title
LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer
Total Units
6
Total Credits
18
GLH
72
Qualification #
LICQ2200149
Qualification Specification
To enrol in the LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer course, applicants must meet the following requirements
- Age Requirement: Applicants must be at least 16 years old.
- Educational Requirements: Applicants should have a high school diploma or equivalent.
- Experience: Learner should have basic experience in non-clinical workplace environments or training roles.
- English Language Proficiency: Applicants should possess good communication skills and a genuine interest in teaching and training.
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200149-1 |
Introduction to Conflict Resolution |
3 |
12 |
|
LICQ2200149-2 |
Causes and Types of Conflicts in Non-Clinical Settings |
3 |
12 |
|
LICQ2200149-3 |
Effective Communication for Conflict Resolution |
3 |
12 |
|
LICQ2200149-4 |
Negotiation and Mediation Techniques |
3 |
12 |
|
LICQ2200149-5 LICQ2200149-6 |
Designing Engaging Conflict Resolution Training Conflict Prevention and Workplace Culture |
3 3 |
12 12 |
By the end of this course, learners will be able to:
1. Introduction to Conflict Resolution
- Understand the basic principles and importance of conflict resolution in non-clinical settings.
- Recognise the different types of conflict that can occur in the workplace.
- Learn the impact of unresolved conflict on individuals, teams, and organisations.
- Understand the role of a conflict resolution trainer and their responsibility in fostering a positive environment.
2. Causes and Types of Conflicts in Non-Clinical Settings
- Identify common causes of conflict in non-clinical environments, such as communication breakdowns, personality clashes, and resource allocation.
- Understand the different types of conflict, including interpersonal, intragroup, and intergroup conflicts.
- Analyse the factors that contribute to conflict escalation and how to prevent them.
- Develop strategies to address conflicts in non-clinical settings before they become disruptive.
3. Effective Communication for Conflict Resolution
- Understand the role of communication in conflict resolution.
- Learn active listening skills and their importance in conflict resolution.
- Develop the ability to express thoughts and concerns clearly and respectfully.
- Understand non-verbal communication and how it can impact conflict resolution.
- Improve the ability to adapt communication styles to different conflict situations.
4. Negotiation and Mediation Techniques
- Understand the key principles of negotiation and mediation as tools for conflict resolution.
- Learn how to apply negotiation techniques to reach mutually beneficial solutions.
- Understand the steps involved in mediation and how to facilitate a mediation session.
- Develop the skills necessary to balance power dynamics and ensure fairness during mediation.
- Learn how to guide parties towards finding common ground and resolving conflicts constructively.
5. Designing Engaging Conflict Resolution Training
- Understand the principles of effective training design, particularly for conflict resolution.
- Learn how to create clear learning objectives and tailor content to meet the needs of different audiences.
- Develop engaging training materials and activities that enhance conflict resolution skills.
- Use various teaching methods, including role-plays, case studies, and simulations, to engage learners.
- Learn how to evaluate and adjust training to improve participant learning and engagement.
6. Conflict Prevention and Workplace Culture
- Understand the importance of creating a workplace culture that promotes collaboration and reduces conflict.
- Learn strategies to prevent conflict through clear communication, setting expectations, and fostering respect.
- Identify proactive measures for maintaining positive relationships within teams and across the organisation.
- Develop conflict prevention policies and practices that align with the organisation’s goals and values.
- Learn how to address and manage potential conflict before it disrupts the workplace environment.
This diploma is ideal for:
- Human Resources Professionals looking to enhance their skills in managing workplace disputes and promoting a harmonious work environment.
- Managers and Team Leaders responsible for overseeing teams and resolving interpersonal conflicts effectively.
- Corporate Trainers and Learning & Development Specialists aiming to deliver structured conflict resolution training to employees.
- Consultants and Coaches who provide professional guidance on workplace communication, team dynamics, and conflict management.
- Staff involved in Employee Relations seeking to improve dispute resolution processes and reduce workplace tensions.
- Organisational Development Professionals focused on fostering positive workplace culture and improving staff collaboration.
- Mediators and Workplace Facilitators aiming to develop training programs that equip employees with conflict resolution skills.
- Supervisors in Retail, Office, or Manufacturing Settings needing practical strategies for handling workplace disagreements.
- Training Coordinators responsible for implementing professional development programs in non-clinical environments.
- Team Mentors and Coaches who support staff in improving communication, collaboration, and problem-solving.
- Professional Development Specialists interested in adding conflict resolution training to their portfolio.
- Employees aspiring to become Conflict Resolution Trainers and take on a formal training role.
- HR Business Partners who want to enhance organizational conflict management strategies.
- Individuals interested in non-clinical workplace training seeking to empower others to resolve conflicts effectively.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.