The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is an advanced, career-focused program designed for professionals and IT enthusiasts aiming to excel in digital support and IT service management. This Level 3 IT Diploma in Digital Support Technician equips learners with practical skills, technical knowledge, and industry-recognized expertise to handle complex IT environments, making it ideal for aspiring digital support technicians, IT administrators, and technology professionals seeking career advancement.
Throughout the course, you will gain a comprehensive understanding of digital and IT systems, including troubleshooting, network management, hardware and software support, and service delivery frameworks. The program emphasizes hands-on, practical learning, allowing you to confidently resolve IT issues, optimize system performance, and provide high-quality digital support. You’ll also develop problem-solving skills and a proactive approach to IT service management, ensuring you can meet the demands of modern businesses and technology-driven workplaces.
The Digital Support Technician Certification Level 3 focuses on building proficiency in core IT domains, including IT infrastructure, digital tools, network troubleshooting, and user support. By mastering these skills, you will be prepared for professional roles such as digital support technician, IT support specialist, or junior IT administrator. The course also incorporates industry best practices, ensuring learners can deliver efficient, secure, and effective IT support in any organization.
Completing the LICQual Level 3 Diploma in Digital & IT – Digital Support Technician not only strengthens your technical abilities but also provides a globally recognized qualification that enhances employability and career prospects. This program empowers learners to take ownership of IT systems, troubleshoot challenges with confidence, and advance toward higher-level IT certifications. Start your journey today and build the advanced digital support skills needed to succeed in today’s fast-paced, technology-driven world.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Digital & IT – Digital Support Technician
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200583
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Digital & IT – Digital Support Technician, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200583-1 |
IT Support and Service Management |
10 |
40 |
|
LICQ2200583-2 |
Digital Infrastructure and Network Fundamentals |
10 |
40 |
|
LICQ2200583-3 |
Cyber Security and Data Protection |
10 |
40 |
|
LICQ2200583-4 |
Software Installation and Troubleshooting |
10 |
40 |
|
LICQ2200583-5 |
Cloud Technologies and Remote Access |
10 |
40 |
|
LICQ2200583-6 |
Communication and Customer Service in IT Support |
10 |
40 |
By the end of this course, learners will be able to:
1. IT Support and Service Management
Learning Outcomes:
- Understand the principles of IT service management and user support.
- Apply service desk procedures using ticketing systems.
- Monitor and meet service level agreements (SLAs).
- Identify and resolve common user issues in a structured manner.
2. Digital Infrastructure and Network Fundamentals
Learning Outcomes:
- Describe key components of digital infrastructure and network systems.
- Configure basic networking devices including routers and switches.
- Demonstrate understanding of IP addressing and network topology.
- Identify and resolve basic network connectivity problems.
3. Cyber Security and Data Protection
Learning Outcomes:
- Recognize common cyber threats and security vulnerabilities.
- Apply basic security measures such as firewalls, antivirus, and strong authentication.
- Understand the importance of data privacy and regulatory compliance (e.g., GDPR).
- Implement safe practices for handling and storing sensitive data.
4. Software Installation and Troubleshooting
Learning Outcomes:
- Install and configure operating systems and productivity applications.
- Perform basic troubleshooting techniques for software errors and crashes.
- Maintain and update software in accordance with user and system requirements.
- Apply diagnostic tools to resolve software-related issues.
5. Cloud Technologies and Remote Access
Learning Outcomes:
- Understand the basic concepts of cloud computing and deployment models.
- Use cloud-based tools for file sharing, communication, and collaboration.
- Provide remote IT support using secure remote desktop and assistance tools.
- Configure cloud-based backup and storage solutions.
6. Communication and Customer Service in IT Support
Learning Outcomes:
- Communicate effectively with users and stakeholders in a professional IT environment.
- Apply customer service principles to resolve IT issues.
- Document incidents, solutions, and procedures clearly and accurately.
- Manage user expectations and feedback constructively.
The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is designed for anyone aiming to advance their IT career and gain expertise in digital support, troubleshooting, and IT service management. This course is ideal for aspiring IT professionals, career changers, students, and current IT staff who want hands-on skills and a globally recognized Level 3 qualification. Learners will gain the confidence and knowledge to manage IT systems effectively and provide high-quality digital support in professional environments.
1. Aspiring IT Professionals
- Wanting to build advanced skills in digital support and IT service management
- Seeking hands-on experience with troubleshooting, networks, and software tools
- Aiming to launch a career as a digital support technician or IT specialist
- Interested in understanding IT infrastructure and system management
- Looking for a globally recognized Level 3 certification
- Wanting practical skills for real-world IT challenges
2. Career Changers and Professionals
- Looking to transition into IT or digital support roles
- Wanting to enhance technical and problem-solving skills in IT
- Seeking certification to strengthen resumes and career prospects
- Interested in managing digital systems and networks efficiently
- Aiming to qualify for professional IT positions or promotions
- Wanting to build confidence in delivering IT support services
3. IT Support Technicians and Helpdesk Staff
- Looking to upgrade skills in troubleshooting hardware and software issues
- Wanting to improve efficiency in handling digital support requests
- Interested in learning best practices for IT service management
- Aiming to provide high-quality support to users and organizations
- Seeking Level 3 certification to validate advanced skills
- Looking to stay updated with industry-standard IT tools and practices
4. Small Business Owners and Entrepreneurs
- Wanting to manage IT systems and digital tools in their business
- Interested in learning practical IT solutions to support operations
- Seeking skills to troubleshoot hardware, software, and network issues
- Aiming to reduce dependence on external IT support
- Looking to implement secure and efficient IT management
- Wanting practical knowledge to enhance business productivity
5. Students and School Leavers
- Looking for a career-oriented course in IT and digital support
- Seeking hands-on experience with software, networks, and IT systems
- Interested in learning real-world IT support skills
- Aiming to prepare for Level 3 professional roles in IT
- Looking to gain a globally recognized Level 3 diploma
- Seeking a strong foundation for advanced IT certifications
6. Digital and IT Enthusiasts
- Interested in mastering digital support, troubleshooting, and IT tools
- Looking to expand knowledge of IT systems and networks
- Seeking practical experience for personal or freelance projects
- Wanting a recognized qualification to showcase IT expertise
- Aiming to build skills for professional IT or technical roles
- Interested in staying up-to-date with IT industry standards
7. Educators and IT Trainers
- Looking to update teaching skills in IT and digital support
- Wanting to provide practical, hands-on learning to students
- Seeking to align teaching with Level 3 professional standards
- Interested in applying industry-recognized IT practices in education
- Aiming to inspire learners with real-world IT support knowledge
- Wanting to integrate digital support techniques into training programs
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.