Incident and Investigation
The LICQual Level 3 Diploma in Incident and Investigation is a globally recognized qualification that equips learners with essential knowledge, analytical skills, and systematic techniques to manage and investigate workplace incidents effectively. In complex and high-risk work environments, this course ensures learners can identify root causes, implement corrective actions, and prevent recurrence of incidents while supporting safety, compliance, and operational excellence.
Learners gain a structured understanding of incident types, investigation frameworks, regulatory requirements, and risk management principles. The course covers evidence gathering, interviewing techniques, documentation, and internationally recognized models such as Root Cause Analysis, the 5 Whys, Fault Tree Analysis, and the Swiss Cheese Model.
Case studies, and scenario-based learning provide learners with hands-on experience in conducting thorough investigations, developing corrective and preventive actions, and fostering a proactive safety culture. Successful completion awards learners a globally recognized diploma, validating their expertise and enhancing organizational resilience, workplace safety, and operational efficiency across diverse sectors.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Incident and Investigation
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200405
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Incident and Investigation, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200405-1 |
Principles of Incident Investigation |
10 |
40 |
|
LICQ2200405-2 |
Legal and Regulatory Framework |
10 |
40 |
|
LICQ2200405-3 |
Incident Reporting and Documentation |
10 |
40 |
|
LICQ2200405-4 |
Evidence Collection and Analysis |
10 |
40 |
|
LICQ2200405-5 |
Root Cause Analysis |
10 |
40 |
|
LICQ2200405-6 |
Corrective and Preventive Actions |
10 |
40 |
By the end of this course, applicants will be able to:
Principles of Incident Investigation
- Understand the key principles and methodologies used in effective incident investigation.
- Demonstrate the ability to manage the investigation process from initial reporting to final resolution.
Legal and Regulatory Framework
- Recognize and understand the relevant legal and regulatory frameworks that govern incident investigations and safety standards.
- Apply legal considerations when conducting investigations, ensuring compliance with industry standards and legislation.
Incident Reporting and Documentation
- Understand the importance of accurate incident reporting and documentation for legal, safety, and organizational purposes.
- Develop and implement a systematic approach to recording and documenting incident details, ensuring clarity and completeness.
Evidence Collection and Analysis
- Identify, collect, and preserve evidence during an incident investigation in accordance with best practices.
- Analyze evidence effectively to draw meaningful conclusions and establish facts surrounding the incident.
Root Cause Analysis
- Apply various root cause analysis techniques to determine the underlying causes of incidents.
- Conduct thorough investigations that go beyond immediate causes to identify systemic issues that may have contributed to the incident.
Corrective and Preventive Actions
- Recommend corrective actions to address identified root causes and prevent recurrence of similar incidents.
- Develop and implement preventive measures to improve safety protocols and minimize future risks.
This diploma is ideal for:
- Professionals working in health and safety, risk management, or operational roles who are responsible for incident investigation and safety management.
- Supervisors, managers, and team leaders who want to enhance their skills in investigating workplace incidents and implementing corrective actions.
- Health and safety officers seeking to formalize their expertise in incident reporting, documentation, and legal compliance.
- Individuals interested in specializing in root cause analysis and improving incident response strategies.
- Those working in high-risk industries (construction, manufacturing, healthcare, etc.) who need to develop strong incident management skills to ensure compliance and reduce future risks.
- Workers or professionals looking to advance their careers in safety, risk management, and operational risk assessment through comprehensive incident investigation training.
- Anyone looking to gain a formal qualification in incident investigation and improve their ability to handle and resolve incidents effectively within their organization.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that applicants meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, applicants must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the applicants has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.