Total Quality Management
The LICQual Level 3 Diploma in Total Quality Management is designed to equip learners with the essential skills and knowledge to drive quality improvement initiatives across organizations. Learners will gain a strong foundation in Total Quality Management (TQM) principles, tools, and techniques, enabling them to enhance operational efficiency, product quality, and customer satisfaction.
Learners in manufacturing, service, or other quality-focused sectors will develop the expertise needed to support continuous improvement and maintain high organizational standards. The course emphasizes practical, hands-on learning, allowing learners to implement effective quality management systems, monitor processes, and achieve measurable business results.
Through the LICQual Level 3 Diploma in Total Quality Management, learners will explore quality assurance, process management, and industry best practices. Completing this diploma equips learners to contribute confidently to quality initiatives, optimize business processes, and pursue career advancement or leadership roles in quality management, positioning them as valuable contributors to organizational excellence in today’s competitive marketplace.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Total Quality Management
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200023
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Total Quality Management, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200023-1 |
Introduction to Total Quality Management |
10 |
40 |
|
LICQ2200023-2 |
Quality Planning and Control |
10 |
40 |
|
LICQ2200023-3 |
Quality Assurance and Auditing |
10 |
40 |
|
LICQ2200023-4 |
Continuous Improvement Techniques |
10 |
40 |
|
LICQ2200023-5 |
Quality Management Tools and Techniques |
10 |
40 |
|
LICQ2200023-6 |
Managing Quality Across Functions |
10 |
40 |
By the end of this course, learners will be able to:
Introduction to Total Quality Management:
- Understand the core principles and concepts of Total Quality Management (TQM), including customer focus, continuous improvement, and employee involvement.
- Demonstrate the ability to apply TQM principles in a variety of organizational contexts to drive quality improvement.
- Analyze the role of leadership and organizational culture in fostering a TQM environment.
Quality Planning and Control:
- Develop effective quality planning strategies that align with organizational goals and customer expectations.
- Learn how to design, implement, and monitor quality control systems to ensure consistent product or service quality.
- Evaluate and apply quality control tools, such as Statistical Process Control (SPC), to monitor and measure process performance.
Quality Assurance and Auditing:
- Gain a deep understanding of quality assurance systems and their role in maintaining consistent standards of quality across products and services.
- Develop the ability to plan and conduct internal quality audits, assess compliance, and identify areas for improvement.
- Understand the principles of third-party certification and how auditing contributes to quality management systems.
Continuous Improvement Techniques:
- Explore various continuous improvement methodologies, such as the PDCA (Plan-Do-Check-Act) cycle and Six Sigma, to drive organizational excellence.
- Demonstrate the ability to apply continuous improvement strategies to identify inefficiencies and implement solutions that enhance product and process quality.
- Cultivate a mindset of ongoing learning and improvement to ensure long-term success in quality management.
Quality Management Tools and Techniques:
- Master key quality management tools and techniques, such as Fishbone diagrams, Pareto analysis, and flowcharts, to identify and solve quality-related problems.
- Learn to use data-driven tools to analyze quality performance, uncover root causes of issues, and support decision-making in quality improvement efforts.
- Apply quality management tools to monitor, measure, and control quality across various functions within an organization.
Managing Quality Across Functions:
- Understand how quality management is integrated across different business functions, including production, sales, marketing, and customer service.
- Develop strategies to ensure that quality management practices are consistent across all departments and levels of the organization.
- Analyze the impact of cross-functional collaboration on achieving organizational quality objectives and customer satisfaction.
This diploma is ideal for:
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.